I'm writing to let you know how much I appreciate the extraordinary customer service I've received from Alex in the past few weeks.
I called and spoke with Alex on behalf of a homebound client who had a strict and very limited budget that would not have allowed for the in-home delivery he needed. Alex went above and beyond in contacting the company to make the case for an exception, and was great about keeping me in the loop throughout the whole process.
I hope you will believe me when I say that Alex's simple act of customer service has had a life-changing impact on this client's life. I don't just mean that the chair will improve my client's quality of life, though it undoubtedly will; I mean that getting this particular chair delivered at this particular time was a crucial and absolutely essential step in resolving a situation with a long and complicated history.
I won't go into more detail here, but the specifics are really beside the point. I called several companies before coming across All Lift Chairs, and none of the agents offered to even try to resolve my client's dilemma.
Without Alex's level of service, my client would be in seriously dire straits (I realize that sounds dramatic, but it's truly not an exaggeration). I know that my client and I are both immensely appreciative of his efforts.